Frequently Asked Questions (FAQ)

1. Where does Stile Donna Bags ship to?

Currently, we ship exclusively within Italy.

Shipping destinations may change over time. For updated information, please consult our Shipping Policy.

2. How long does it take to process an order?

All orders are processed within 1 working day from confirmation.
Orders are not shipped on weekends or public holidays.

Once shipped, you will receive an email with a tracking number to follow your shipment.

3. Which couriers does Stile Donna Bags use?

We use reliable couriers, including BRT, Bartolini, and Poste Italiane.

4. Can I track my order?

Yes. After shipping, you will receive an email with a tracking number and a link to track your order.

You can also track your order directly on our website.

5. Does Stile Donna Bags offer free shipping?

Yes. We offer free shipping on all orders, with no minimum order amount.

6. What is the return policy?

We offer a 30-day return policy for eligible orders.

To be accepted, items must be:

Unused and unworn
In original condition, with tags and original packaging
Free from stains, odors, scratches, or damage
Items that do not meet these requirements may not be eligible for a full refund.

7. Are returns free?

Yes. Returns are free for eligible items.
You will receive a prepaid return label via email.

8. How long does it take to receive a refund?

Once the return is received and inspected, the refund will be processed within 10 working days.

The refund will be made to the original payment method.
Please note that the bank or card issuer may require additional processing time.

If more than 15 working days have passed since the return approval, please contact us at:
📧 contact@stiledonnabags.com

9. Do you offer exchanges?

Yes. Exchanges are free and subject to product availability.

The exchange will be processed after receiving and approving the returned item.

10. Which items cannot be returned?

The following items are non-returnable:

Sale or final promotion items
Gift cards
Items showing signs of use, wear, or damage
Items returned without original packaging or tags

11. What should I do if my order arrives damaged or incorrect?

Include:

Order number
A description of the issue
Clear photos of the product and packaging

We will issue a replacement or a full refund at no extra cost.

12. How can I find the sizes of my products?

Sizes are listed in the Product Details section of each item page.

Measurements may include width, height, and depth and are approximate.

13. What materials are used in the products?

Materials are listed on each product page and may include:

Italian leather
Faux leather or vegan leather
Fabric or mixed materials
Metal accessories

14. Are all products new?

Yes. All products are new and unused, shipped directly from our store.

15. What payment methods do you accept?

We accept:

Visa, Mastercard, American Express, Maestro
PayPal, Klarna, Apple Pay, Google Pay, Shop Pay
UnionPay, USDC

All payments are securely processed by certified third-party providers.

16. How can I contact customer service?

For questions about orders, shipping, returns, or personal information:

📧 contact@stiledonnabags.com

We respond within 24-48 working hours.

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